FAQ
Cancel order, the
No problem – simply send a quick message to our customer service team at: shop@antonmeyer.de. Please include your order number and the reason for the cancellation, and we’ll take care of it right away.
Once the cancellation has been processed, you will receive a full refund – paid back to you using the same method you used to pay.
Orders can only be canceled before they have been shipped. If your order has already been shipped, please read our return policy for further instructions.
Return the order, which
The quickest way: Use the instructions included with your order to create a free return label in just a few steps via the DHL returns portal.
Prefer to label and pay for postage yourself? That’s fine too – simply send the package to:
ANTON MEYER
Ruhrstraße 88
22761 Hamburg
Alternatively, you can simply drop off the return directly at one of our stores. Whichever way suits you best.
Customers outside Germany are kindly asked to return the package to the address above at their own expense. Alternatively, if one of our stores is conveniently on your way, simply drop off the return there.
Shipping to third countries, which
In general: yes, it is possible! We currently deliver to the USA, for example – by express delivery and with DDP (Delivered Duty Paid). You do not have to deal with customs and import taxes yourself: the relevant fees are shown directly at checkout and charged at that time. So there will be no unpleasant surprises at your door.
However, this does not yet apply to other third countries with a goods value of less than €1,000: In this case, we ship via DHL International, and the customer is responsible for customs duties and import charges upon delivery.
Would you like to order to a different country outside the EU? Please feel free to contact us briefly at shop@antonmeyer.de, and we will let you know what is currently possible.
Complaint, the
Lost a button, seam come undone, loop coming loose? Even the best families have their black sheep. Despite constant quality control, we are occasionally not immune to material or manufacturing defects either. Please do not hesitate to contact us. We always strive to maintain our quality at a consistently high level and rely on your feedback to do so. We gratefully welcome criticism. If there is anything wrong, please let us know! We will try to find a quick, straightforward, and hassle-free solution. Simply visit a store or send us an email and we will see what we can do.
Online exchange, which
Are the pants too tight or too loose, and you therefore need a size smaller or larger? Then please simply reorder the new size. A direct 1:1 exchange is unfortunately not possible online.
Pro tip: Before you return the too-large/too-small pants to us, wait until the other, presumably correctly reordered size has arrived so you can compare them directly. Then keep the one that fits better. Or return both, in ONE package of course, not two. Or you can keep both right away, keyword yo-yo effect.
Express delivery, the
Of course, it’s available! You’ll find the option directly at checkout—as soon as you’ve added your desired items to the cart and proceed to checkout.
One thing to note beforehand: To guarantee processing and shipping on the same day, your order must be received by 12:00 noon. Express shipping costs €20 and is currently available exclusively for shipments within Germany.
Abbreviations, the
KzH, GeZi or HiBa – we love abbreviations. Stand back and enjoy a list of all the common abbreviations you might come across here with us:
GS: Belt loop
TB: Tunnel waistband
BF1: Single waistband pleat
BF2: Double waistband pleat
SB: Single Breasted, i.e. single-breasted
DB: Double Breasted, i.e. double-breasted
HB: High Waist – trousers with a high rise
NOS: Never out of Stock. Our classics that we always keep in stock
Seamster
Doesn't fit? Doesn't exist. At least not with us: In the vast majority of cases, we live up to our own standard of making you more beautiful through our clothing. That is, even more beautiful than you already are. The prerequisite for this, however, is that the clothing first and foremost: fits and suits you. Very often, this is already the case with the correctly chosen size, but now and then we help, better: the alteration tailor helps slightly. Not infrequently, the trousers do not have the perfect length by default or the jacket does not have the optimal width. That would be asking too much of ready-made clothing, after all, we humans are simply built too differently. However, we have taken this into account with our clothing and it is not a problem. Thanks to an unusually large seam allowance and alteration-friendly processing, we are a welcome guest at every tailor. Only: what should be changed? We are happy to answer this! Use our advice for this also from home. What you want, we are happy to help you and determine the right size or changes together.
Alteration tailors we recommend:
In Hamburg:
Ihr Schneider-Atelier
Schmiedestr. 2
20095 Hamburg
+49 40 33475681
In Munich:
Schneider Manufaktur
Altheimer Eck 2
89331 Munich
+49 89 23000065
In Vienna:
Änderungsschneiderei Temsi
Josefsplatz 6 - 2. Liftstock
1010 Vienna
+43 660 8271010
In Frankfurt:
Atelier Zickzack
Kaiserhofstraße 18
60313 Frankfurt
+49 69 13395942
In Berlin:
Schneiderei Haj
Westfälische Str. 45
10711 Berlin
+49 30 887189 32
Your city is missing? Then unfortunately we don't have a tip yet, but we would be very happy about hints and experience reports.
Consultation, the (online)
You're going to love it!
In short, here's how it works: you ask questions, we answer. Before, during, or after placing your order (and later when you try it on).
Want to know which suit is light enough for a beach wedding in 30-degree weather? How the shoulder on the Jonas jacket fits or looks? Whether size 50 or rather 25 is the right choice? No problem at all—we're happy to answer your questions with expert, honest, and straightforward advice. Just send us a quick email at shop@antonmeyer.de with your question, preferably with a photo or video attached, because as they say, a picture is worth a thousand words. Or just give us a call: we're happy to take your questions and concerns on +49 69 66408798.
In short: we now offer the same expert advice you'd get in-store right at home—though you'll have to pour yourself the obligatory glass of wine. But hey, it's always something.
Women's collection that
Yes, we are asked that very often. But we still have to say no. It is not planned in the foreseeable future. But never say never. (Just ask us again next year. Constant dripping... well, you know)
Voucher, the
We do. Beautiful gift vouchers in a square format on sturdy, elegant cardstock with a matching envelope. Appropriately, we have matched the size to our folded pocket squares - so anyone who wants to round off the gift can buy a pocket square to go with it, and we will send the voucher and square packed in an elegant, beautiful gift box. And that makes quite an impression on the gift table, we promise. You can get the vouchers directly in the stores or also online here in the shop. You can choose the value of the voucher in increments of 50, and it is up to you what you enter in the blank fields "for" and "about". Our vouchers are valid for four years and are stored in our system.
Cut & Fit, which
Generally speaking, we only have one cut. You could describe it like this: it is classic, with English and Italian influences. The jackets are tailored and not too short, but also not too long. Or put another way: the hipster will think he is wearing a short coat, Jacob Rees-Mogg, on the other hand, will think he is squeezed into a bolero jacket. Our jackets almost exclusively feature two back vents, cut relatively high, which accentuates the elegant line. The trousers are neither too wide nor too narrow, but classic in the middle. So, no leggings, but also no German potato sack. In short: whether you are tall and lanky or short and stout, we can guarantee we have something for you. And you will look better than before.
VAT refund, the
Do you live outside the EU and export the goods purchased in our store? Then we are happy to refund your VAT. We do not use any external service providers such as Global Blue. We still do this ourselves: simply, quickly and significantly cheaper. And, of course, in accordance with the law.
Simply email us your export certificate as a PDF scan here. An export certificate is basically anything that proves that the goods purchased from us in Germany were exported – the receipt stamped by customs at the airport with your name and address (which we are happy to issue for you in our stores) is perfectly sufficient.
VAT refunds in Austria work a little differently; there, the store will gladly provide you with a bureaucratic form without any red tape, but the principle and the result are the same.
And for our online shop customers, we unfortunately have to say: for technical and accounting reasons, we cannot refund the VAT. Although we are happy to provide you with an invoice for the goods purchased here in the shop upon request (please allow us up to one week to process this), we unfortunately cannot refund the VAT. We offer this service
exclusively for items purchased in store. We ask for your understanding. (There is also no legal entitlement to this refund).